UK Broadband Limited Website Privacy Policy

How we use your information

This privacy notice tells you what to expect when UK Broadband Limited (“UKB”) collects personal information. It applies to information we collect about:

a) people who use our services, e.g. who subscribe to our newsletter or request a publication from us;
b) visitors to our website.

People who use UK Broadband services

UKB offers various services to businesses and the public sector. For example, we send out publications and from time-to-time distribute an electronic newsletter. To deliver these services we have to hold the details of the people who have requested the service in order to provide it. We only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a publication to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.

Visitors to our website

When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the UKB website.

Depending on the pages you visit on our website and any services you subscribe to, we may need to use 'cookies', which are text files placed on your computer, to temporarily store information in an anonymous form. The information generated by the cookie about your use of our website (including your IP address) is processed by us and may then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for UKB. To find out more about cookies, including how to control and delete them, visit www.aboutcookies.org.

If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Access to personal information

UKB is registered with the Information Commissioners Office (ICO) as data controllers under the Data Protection Act 1998, with Registration Number: Z8421173.

Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

a) give you a description of it;
b) tell you why we are holding it;
c) tell you who it could be disclosed to; and
d) let you have a copy of the information in an intelligible form.

To make a request to UKB for any personal information we may hold you need to put the request in writing addressing it to our Data Controller the address provided below. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting our Data Controller.

Disclosure of personal information

In many circumstances we will not disclose personal data without consent, however there are circumstances where we can pass on personal data without consent for example, for example to prevent and detect crime and to produce anonymised statistics.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read any privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy policy was last updated on 15 March 2010.

How to contact us

Requests for information about our privacy policy can be made in writing to:
The Data Controller,
UK Broadband Limited,
20-22 Bedford Row,
LONDON
WC1R 4JS